Our Policies


This notice informs you of the policies used by Hotel Sai Moreshwar and Sai Moreshwar Resort for the collection and use of personally identifiable information on the www.saimoreshwarhotels.com web-site. Sites linked to our web-site, if any, may have different policies. Please review the privacy policy on those sites for details.

We do not collect any personally identifiable information on this web-site without your knowledge. All such information is directly collected only from you. For example, we may request you to provide your name, e-mail address, phone number and your specific interest in Hotel Sai Moreshwar and Sai Moreshwar Resort’s services.

Such information is used by us only to understand your needs and respond in an appropriate manner. We do not share personally identifiable information entered on our web-site by you with anyone outside Hotel Sai Moreshwar and Sai Moreshwar Resort, except to the extent necessary to allow us to do the needful for which such information was collected in the first place – for example – to send you an information packet per your interest in our company and it’s services. In particular, we do not rent or sell mailing lists of site visitors to any third party.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

The operator of this web-site is M/s Maatoshree Shelters Pvt. Ltd., 115-Vardhman Market, Sector 17, Vashi, Navi Mumbai 400 703, India. If you have any questions regarding this Privacy Policy, please send us an e-mail at saimoreshwar@gmail.com, maatoshree@rediffmail.com This policy may change as we grow and build our web-site further. Please do feel free to revisit this page as often as you wish.

Reservation Policy:

  1. Guest authorizes M/s Maatoshree Shelters Pvt. Ltd. to charge their credit card for the stated amount.
  2. Early check-in or late check-out is subject to availability and may be chargeable directly. Check-in time is 12:00noon, Check-out time is 12:00noon.

Cancellation & Amendment Policy:

  1. Cancellations made less than 48 hours prior to check-in time and date will be charged 100% of one night's room rent plus tax.
  2. Cancellations made more than 48 hours prior to check-in time and date will attract 25% of the total room rate plus tax charged on the guest's credit card.
  3. For group bookings (three rooms and more), cancellation needs to be made one week prior to the date of check-in, in writing. If cancellation is made less than one week prior to check-in date, one day room rate plus taxes will be levied on total number of rooms booked. Cancellations made more than one week prior to check-in will attract 10% cancellation charges on amount charged on the guest's credit card.
  4. All Cancellations & Amendments should be made via our website which has a link to cancel bookings made on-line. Any other form of communication to cancel a booking will not be accepted. An email confirming your cancellation will be sent and 90% refund will be credited to your credit card.

No-Show Policy:

In case of a NO-SHOW due to any reason, the hotel reserves the right to levy retention charge for one night of room rent plus taxes.

Refund Policy:

In case of a cancellation of a guaranteed reservation for individual then there will be a 10% cancellation charge on room rate and tax for booking made from our website using the online payment gateway. Refund will be given on the same credit card. Refund will take approximately one week depending on bank to bank working.

All timings mentioned are Indian Standard Time (IST).